ATS Incident Investigation Training virtual course

ATS Incident Investigation Training (virtual course)

Regular price
USD $2,500
Sale price
USD $2,500
Regular price
Sold out - try another date
Unit price
Tax included.

About this course

The ATS incident investigation training course is ideally suited to those involved in conducting or reviewing aviation safety investigation and safety management activities. The syllabus provides a solid grounding in contemporary Human Factors issues, and allows participants to develop skills in the use of various relevant investigation techniques and methodologies, including evidence gathering, witness interviewing, assessment of human performance issues, and application of SHEL/O and the Systemic Occurrence Analysis Methodology (SOAM) developed by Dédale for EUROCONTROL.

Course aim
Participants in this course will be provided with an understanding of air traffic control safety occurrence investigation processes and will be equipped with the knowledge and skills to participate in and support formal incident and accident investigations.

Learning outcomes
At the end of the course the trainee will:

  • Describe the domain of human factors
  • Identify human performance limitations that contribute to accidents and incidents
  • Explain how work contexts (task, environmental & people conditions) influence human performance
  • Use SHEL/O as an evidence gathering framework
  • Demonstrate effective interviewing skills to gather data
  • Apply models of human error to investigations
  • Apply the Systemic Occurrence Analysis Methodology (SOAM / Reason Model) to identify organisational factors in occurrence investigation
  • Apply appropriate systemic investigation techniques to analyse contributing factors, present findings and make recommendations
  • Develop effective findings and recommendations for corrective action

    Course Details Group Inquiry

    Please fill out the following enrolment form before making payment. Please ensure you meet any prerequisites (please click "course details") for the course you wish to enrol in.



    Please complete all sections of this enrolment form so we can obtain the information we need to enrol you in an Airways Knowledge Online virtual course.


    Mr Mrs Miss Ms


    The names as they are filled in here will be used in completion certificate (if any)

    Male Female


    (If currently employed, please advise who you are employed by in your home country.)



    I have read and understood the Airways privacy statement (Read full Privacy Policy statement.) . I authorise Airways to obtain, hold, use and disclose information about me in accordance with the New Zealand Privacy Act 1993 and as more fully set out in the terms and conditions applicable to my enrolment in the course (see the ‘payment’ page) .

    I am committed to completing the course provided by Airways.

    I understand that if the course is cancelled by Airways that I will receive a full refund.

    I understand that if I withdraw my enrolment prior during the withdrawal period referenced below the following refunds will be given in accordance with the Education and Training Act 2020 (New Zealand):
    Course lengthWithdrawal periodRefund amount
    For courses of two days or lessNoneNone
    For courses of more than two days but under five weeksUp to the end of two calendar days of the course commencing50% of the course fee
    For courses of five weeks or more but less than three monthsUp to the end of five calendar days of the course commencing75% of the course fee